@Jess2023,
What colour are the lights on your hub?
Can you run the service checker on your my sky app using 4g/5g mobile data . If it detects an external fault it should let you book an engineer
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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
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