17 Mar 2024 08:15 AM
17 Mar 2024 08:29 AM
Posted by a Superuser, not a Sky employee. Find out more@DavyDavieDavey the orange internet light indicates an issue with your line so the connection drops. You can run the full connection test in the My Sky app and if the hub is connected it msy pick up the fault and offer an engineer's check but with intermittent faults sometimes it wont. Loads of these issues after the very wet winter unfortunately.
Otherwise call Sky to report the fault. If the Sky Talk line is working use that as it maybe crackly which increaees the chance Openreach will take a fault report from Sky. Dial 150 for a free call.
17 Mar 2024 11:31 AM
Got the same issue all I keep being told by sky is your router is fine and mainly while on the phone to them it starts working after not working for hours.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion