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Avatar for Susie531
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Message posted on ‎23 May 2025 11:23 AM

WiFi does not work upstairs

We had new fibre broadband installed yesterday and with router in a new place. The signal does not reach all parts of the house. Think we need a booste

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Avatar for cookiemonsteruk
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Message posted on ‎23 May 2025 11:52 AM - last edited: ‎23 May 2025 11:53 AM

Re: WiFi does not work upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Susie531 

@savo2309 

 

You need to call sky on 150 from your sky landline or

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

 

 

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Avatar for savo2309
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Message posted on ‎23 May 2025 11:46 AM

Re: WiFi does not work upstairs

Same for me but we've had ours a bit longer. How do you purchase a booster??

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎23 May 2025 11:52 AM - last edited: ‎23 May 2025 11:53 AM

Re: WiFi does not work upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Susie531 

@savo2309 

 

You need to call sky on 150 from your sky landline or

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

 

 

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: Susie531

Message posted on ‎23 May 2025 02:58 PM

Re: WiFi does not work upstairs

Thanks. All sorted and booster coming soon 

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