WiFi disconnects

[Suem18]

Why does are WiFi keep disconnecting we have the sky hub in the hall and a booster box in the kitchen and there are 3 lights on the hub when it is working correctly but the middle light keeps going out at least 4 or 5 times an hour and I cannot connect to the internet on my phone when this happens

[JimM1]

@Suem18 Below the link's about the hubs and booster's take a look and say what hub, and what sky booster you have!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[Shauna1998]

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@Suem18 wrote:

Why does are WiFi keep disconnecting we have the sky hub in the hall and a booster box in the kitchen and there are 3 lights on the hub when it is working correctly but the middle light keeps going out at least 4 or 5 times an hour and I cannot connect to the internet on my phone when this happens

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Same thing is happening to me!! Keeps disconnecting. I've run the WiFi checks and it keeps saying no issues, yet soon as all 3 lights come on goes back off within 20 seconds, driving me insane 😡

[JimM1]

@Shauna1998 Same for you have a look above at the link for you the sky hub!

[Shauna1998]

Already followed those steps. It still isn't working. We had an engineer come out from open reach last week and now suddenly it's not working, haven't had issues beforehand. 

[JimM1]

@Shauna1998No problem!