WiFi coverage

[Weston23]

Good evening,

we've recently moved over to you from BT for our broadband, it went live yesterday. But we are struggling getting things to connect? We live in a 3 story house (router) is on ground floor, and kids on the top floor can't connect or if they do the signal strength shows as 30-40% and their devices keep dropping out.

can I get a WiFi booster? As it's struggling to get around the house. 

any advice greatly appreciated 

[Chrisee]

@Weston23 you are not talking to Sky by posting in the forum.

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes or houses with more than 2 storeys. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

[IntVic]

I went down the route of purchasing and using my own WiFi mesh system for my 900/115 broadband at the ONT on the ground floor in the hallway.

There is a bit of a learning curve as well as an additional bit of equipment/plugs etc, but I am very happy with the results. Turned off WiFi on the hub, connected Asus XT9 in AP mode and with a hub on each floor above,  I currently get over 450 Mbps at the mesh hub on the third floor (ethernet to pc)   and 300 Mbps on WiFi connected devices- more than enough for those watching tv on the top floor or playing games.

XT9s are not cheap, but I previously used a Tenda Mesh system,  and while not nearly as fast, was cheap. It was also reliable and ensured everyone in the house had WiFi

[Chrisee]

Good post @IntVic as it happens I use similar set up from TP-Link Deco4  3 unit setup in my own home.  In practice very few apps can use more than 100Mb/s so unless you require the highest possible speeds for downloading in distant rooms a WiFi5 system suits most users.