New hub

[Vickidodden85]

I have been set a new hub, I keel trying to set it up.but it's not connecting to hub

[jamesn123]

Hi @Vickidodden85 

Please tell us what hub you had before, what hub you have now, what type of connection you have (FTTP or FTTC) and what lights show on the hub.

[Vickidodden85]

White light, not actually sure on box.

Model number is SR213-02-UK-zzz-DS1

Hub 6?

From what i understand the light means it's connected. However whenever I go in app or add the plug... sky max pod, it states the hub isnt activated. I've been trying all week to activate and it keeps saying failed 

[Vickidodden85]

Forgot to say hub i has before was model SR203 i guess