WiFi connectivity issues

[AmandaFewkes]

Upgraded on 20/10/25 and WiFi connectivity has been worse in all rooms other than room with router in. Keeps tripping out. No WiFi in back bedroom or spare room, intermittent in upstairs bedroom and study. Really poor. Trips out the sky mini box upstairs and keeps freezing. This is supposed to be better than the old one and with guaranteed service. Very disappointed. A week of hassle and can't even connect the smoke alarms back up to it as signal not strong enough. 

[JimM1]

@AmandaFewkes White or Black sky Hub?

[AmandaFewkes]

New white one. Black was way better. White is supposed to be so much faster. It is when it works but doesn't reach everywhere the old one did and keeps dropping out. 

[TimmyBGood]

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@AmandaFewkes wrote:

 This is supposed to be better than the old one and with guaranteed service. 

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Note that's what's actually guaranteed is a small refund if coverage isn't achieved.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimM1]

@AmandaFewkes You can always just put the Black SR203 back on, to start with!