WiFi connection

[LJG01]

Last year I upgraded my WiFi due to poor connection. It has now started to do the same thing, consistently disconnecting and I am unable to connect to the WiFi, watch tv etc. when I test via My Sky it says everything is fine despite the box having an amber or red light. 

[Chrisee]

@LJG01 WiFi only refers to the connection of devices in your home to the hub but in your case it sounds like the hub is losing its broadband connection using the wrong term can cause confusion when reporting issues.. If the service checker is not picking up the issue which is quite likely call Sky and report the issue. Whether they can get Openreach to check the line will depend on the number of line drops you are getting. There are automatic systems that should stabilise the connection but they take a few days to work Openreach only intervene when that is not working. Most faults like this are related to the recent bad weather.

This page will,help you understand what the lights on the hub mean https://www.sky.com/help/articles/hub-lights-explained-start