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Discussion topic: WiFi connection with hub is dropping

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This message was authored by Malcolm601 This message was authored by: Malcolm601

WiFi connection with hub is dropping

My Sky Q box keeps dropping the WiFi connection with my Sky Router. It struggles to connect and I've done resets etc to wake it up.  It connects briefly if I connect

manually as if the router were a 3rd party by keying in the password rather than using the WPS process, but it drops that connection too. 
I run a BT WholeHome mesh WiFi from the same router. I can manually connect to that WiFi, but the Q Box is set (by one of your technicians) to ignore this signal so it also drops out eventually, although it is more successful than the Sky to Sky options. 

I have 2 Sky Q mini boxes which will not function as repeaters if they are not connected directly to Sky. 

The prompts are suggesting that I might need to install a Sky Q Booster.
how do I get on of these please?

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: WiFi connection with hub is dropping

Posted by a Sky employee

Hi @Malcolm601 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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