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Discussion topic: WiFi connection not working

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This message was authored by Deewhite This message was authored by: Deewhite

WiFi connection not working

Hi, yesterday I reconnected my sky box and everything worked for about an hour. After that I have had the internet connection chipping in and out of connectivity. Today it is completely not connected. Can someone help me please?

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This message was authored by somie This message was authored by: somie

Re: WiFi connection not workings

Mine also not working in wv4

This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi connection not working

Posted by a Superuser, not a Sky employee. Find out more

@Deewhite  & @somie  Are you still having issues with your connections and have you been able to run the broadband test to see if it is able to find an external fault?

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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This message was authored by biatch28 This message was authored by: biatch28

Re: WiFi connection not working

My broadband has been dropping in and out got up this morning it says connection failed  I have just signed a new contract so if this sleeps happening I'm canceling and getting myninternet somewhere  else it's a joke 

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