WiFi booster needed

[HollyAndyPrent]

I've had sky set up today. However I'm not getting WiFi in certain parts of upstairs in our house. We need a WiFi extender. 

[JimM1]

@HollyAndyPrent Did you also take and subscribe to the Sky Max at the same time you ordered?

[HollyAndyPrent]

I'm not sure. Will they not provide a booster without this?

[JimM1]

@HollyAndyPrent You are 100% correct, they will not supply any boosters, if you have Sky Max, the white sky router then that is the only way to get from sky.

[TimmyBGood]

@HollyAndyPrent 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.