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Discussion topic: WiFi- Not Working

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This message was authored by: Charlotte_Croc

Message posted on ‎23 Feb 2025 12:21 PM

WiFi- Not Working

My TV, laptop, Security Cameras, Echo Dot and phone say they are connected but can't access internet. 
The app says there is no problem but there is! 
how do I sort this out? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎23 Feb 2025 12:23 PM

Re: WiFi- Not Working

Posted by a Superuser, not a Sky employee. Find out more

@Charlotte_Croc 

Try a reboot of your broadband hub, leave it off for a few minutes before powering it back up then waiting a few more minutes to see if everything then works.

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This message was authored by: Charlotte_Croc

Message posted on ‎23 Feb 2025 12:25 PM

Re: WiFi- Not Working

I have done this repeatedly since I got Sky Broadband. 
this has been a long standing issue.

The only thing that can connect to the internet for long periods is one of my TV's and it lags throughout watching Films.

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