Sky max router log in problem

[bob7642]

All sorted now thanks for the help

[KevNewMedia]

How did you fix the problem @bob7642 

[bob7642]

Schoolboy error on my part I was using my sky username instead of admin, I wanted to change my sky WiFi name and password, you're not recommend to do it via router settings anymore you simply do it via the mysky app. @KevNewMedia 

[peter-marlow+1966]

Just got my new hub easy to setup done in less than  20minutes  working well with  sky glass 

[Chrisee]

@peter-marlow+1966 is thst the new Wifi Max unit?

[Aurynfire]

Whats the range of options like without the sky app aka via 192.168.0.1

[KevNewMedia]

I've merged some posts to bring the feed back together, in one place.  Some posts might look out of order as a result.

[Nigelynwa]

Hi 

Are you correct in saying you can't show different names for 2.4 & 5 ranges as i done this on virgin - I can get giga fast sky now but wouldn't change if cant keep these seperate

[TimmyBGood]

@Nigelynwa 

That is apparently not possible on the Max Hub.

Note that it can be done on the default Sky Broadband Hub: the Max service (with the loan of a Max Hub) is a subscription supplement at extra cost.

The Sky Broadband Hub is however 802.11ac rather than 802.11ax

[Chrisee]

@Baggienath7 the new hub is incompatable with the old boosters you will need to get Sky to send you the special wifi 6 pods if the new hub cannot provide coversge in your home. Turn off the old boosters as they will interfere with your new router.

[Coxybear]

I have received the new hub you can not log into the hub it as to be though the my sky app. 

I have now lost a lot of equipment like cctv as it runs on 2.5ghz and can not be separated ssid I'm so annoyed 

The advanced setting on the my sky app just let's you turn off WiFi why would you even want that. Don't upgrade its rubbish.

😕 

[TimmyBGood]

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@Coxybear wrote:

I have now lost a lot of equipment like cctv as it runs on 2.5ghz and can not be separated ssid

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Yes: we've raised this with Sky, as it seems like a retrograde move not to be able to unsynchronise and rename the 2.4Ghz and 5Ghz bands.  I have a feeling that this is associated with the use of the Plume technology in the Hub and pods though, and so may be inherent to the hardware.

[cookiemonsteruk]

@Coxybear 

Have a read below suggesting in this 5ghz can be disable to allow any 2.4ghz devices to connect to the 2.4ghz. Then presumably once 5ghz is re enabled then the 2.4 device should stay . Here's hoping

https://www.sky.com/help/articles/change-wifi-max-hub-settings

[TimmyBGood]

@Coxybear 

As @cookiemonsteruk indicates, typically the problem stems from the IoT hardware device being on 2.4Ghz because it only has a 2.4Ghz WiFi chipset, while the app host (usually a phone / tablet) defaults to 5Ghz for a faster connection despite also having 2.4Ghz available.  Temporarily disabling 5Ghz on the Max Hub should in theory force the app host onto 2.4Ghz, permitting the app to connect with the IoT device it is supposed to be controlling.

[cookiemonsteruk]

@Coxybear 

And please get back to us with your findings. As far as i am aware you are the first customer to raise the issue and we need your findings to help other customers