WiFi Down

[fgmclark]

WiFi and broadband  test say everything is working fine.

white light in front of box, alarm light off on ONT 

Tried resetting ONT, and box but no joy 

[Tom-W19]

Hi @fgmclark 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you fgmclark . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks