0

Discussion topic: WiFi Constantly dropping out

Reply
This message was authored by: WilliamBragg

WiFi Constantly dropping out

Hi, since around early June I have been having repeated issues with my WiFi, it is constantly dropping in and out every few minutes or so. 
recently an engineer was sent out to fix an issue outside of the property which temporarily improved the dropping out but the connection itself was poor, any kind of online gaming was experiencing lag and packet loss. 
today again it has dropped out spontaneously and despite following all the troubleshooting steps and resetting the router also I continue to have orange lights on the router box and poor signal. 
it is also making working from home very difficult as meetings and calls are constantly dropping out. 
thank you!

Reply

All Replies

This message was authored by: caesarome

Re: WiFi Constantly dropping out

Posted by a Superuser, not a Sky employee. Find out more

@WilliamBragg wrote:

 I continue to have orange lights on the router box 


Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply