Discussion topic: WiFi/Broadband issues
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Message posted on 09 Sep 2026 09:54 PM
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WiFi/Broadband issues
I have recently started to have issues with my WiFi. For over a month (unknown to me) my speeds weren't being communicated to sky. My tv subscriptions came to an end, I called on 24/8 to discuss. Everything was moved over at about £6 a month less and they upgraded me to Gigi fast broadband. I then noticed that I wasn't able to get my ring door bell live view (I could occasionally but next time I went in it just kept saying check WiFi and reconnect. I got a new white sky max hub but issues persisted. I've had various calls with sky, engineers to come out who then never. One was out and he hard wired it (still not working) but I saw this as temporary as obviously able thing has gone wrong. They say my speed are ok. My sky app sometimes tell it som then other times it says speed is poor. I got a new ring door bell after speaking ring and it as till having same issue. I have a WiFi max engineer (alledgely) coming out on Friday. But looking to see if anyone else has had similar issues recently and what they have done to correct. I have rebooted the hub and reconnected ring to wife several times too. Tia
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Message posted on 10 Sep 2026 12:34 PM
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Re: WiFi/Broadband issues
Hi there @MD07, Sorry to see that you've been experiencing issues with your broadband. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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