Waiting for an engineer to contact me

[Dorothy28]

When I spoke to someone on Wednesday the 2nd of September 2026thd said an engineer would be in contact within 7 to 10 working days but I haven't heard anything from them. Please can you tell me if they will be coming to sort out my broadband band it very important because my son works fron home and we often have time when it's not working. It seems as if my old broadband is still connected and affected the new broadband band router which makes it not work properly. Thank I would appreciate your help in this matter . Dorothy Shaw

[Daniel0210]

@Dorothy28 

If contact hasn't been forthcoming you need to initiate contact with Sky again as we are all fellow customers on here.

Also it's worth pointing out that Sky broadband discussed here is a domestic service and whilst Sky are apparently fine with its customers working from home using it for this purpose they won't receive any additional or quicker support.