Wi fi not working

[bennett17]

So fi isn't working, tied the test says everything is fine. White smiley face on the hub. Been like this for over 24 hours. Something will occasionally load but you have no chance of playing a video ect 

[Chrisee]

@bennett17 a "white smily face" implies you have a pretty old hub which only has a single wifi band so as a first step I would call Sky and ask for it to swapped out for a current model. 

[bennett17]

Thank you. Contacting sky seems impossible god knows I have tried. Do you a number for them that actually works? Thanks 

[Chrisee · Accepted solution]

@bennett17 I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[bennett17]

Can't thank you enough, this is driving me around the bend. 

[Brookes]

Never had an issue in 23years until i cancelled the tv package. It makes my laugh everytime i go on my sky they say there is a problem and  then its back on in 2 mins but i have to go on my sky on connections 3 or more times a night. Im Not receiving what i pay for 

[Merv57miller]

Just been on my sky app says theres a problem with my wifi how do i get this resolved 

[jamesn123]

@Brookes 

If your isssue is WiFi related and you cancelled your TV package it could well be the cause of it because Sky Q provides the WiFi hotspotting/boosting feature. Therefore if you got rid of Sky Q you would lose this functionality.

If your issue is with the actual line and it has a fault then this is just unfortunate timing. Please post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[Carol99]

Have done all tests but cannot get onto the internet on iPad or phone