Wi fi keeps dropping out

[RichardWm]

@Anonymous 15  my Wi-Fi keeps dropping out.  Sky expert. Help needed. @ Addie 15 suggested I turned off ONT and hub waiting 15 mins then turning on again ONT  , once the lights on ONT return to normal turn on the hub. This restores wi-Fi for a short time. But it's still not stable I spend more time waiting for wi-Fi than I do using it.  I need expert help. This has been ongoing since Sky has put in full-fibre. 

[Chrisee]

@RichardWm is your Sky hub black or white? If a reset as you tried before not working your hub maybe faulty. If you have the black hub can you post the hub's stats as forum members maybe able to advise see Find your Sky Broadband router statistics

[RichardWm]

@Chris I have the white hub 

[jamesn123]

@RichardWm 

Does the Sky line test not allow you to take it any further?

[RichardWm]

@jamesn123 not when it drops out.  Because it's intermittent. I can start the test but because it buffers until it becomes stable again.  It then says all ok. My emails load but contents  can take up to a few minutes to load. This is what happens when I do a speed test. 

 

[jamesn123]

@RichardWm 

I have escalated your post to Sky. Look out for a message on the forum

[Greenfingers001]

Thanks for escalating this. We’ve sent @RichardWm an invite to chat.