My wifi signal is intermittent and doesn’t seem have much coverage from the router

[Rafa92]

My wifi router is saying the internet speed is fine, however the speed on our devices is not very fast and the range of coverage is pretty poor. 

[TimmyBGood]

@Rafa92 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[jamesn123]

Hi @Rafa92 

The test you do on My Sky tests the line speed from the external cable to your router so that may indeed say its fast. But if your local WiFi conditions are poor then you will see slow speeds over WiFi & poor range.

Have you tried the WiFi help guide here 

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...