My WiFi has not been working properly since the 21st of August - I arranged for an engineer to come. They never came. I simply got a message saying that my issue had been resolved. I work from home and have had to personal hotspot from my phone costing me god knows how much!!
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
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