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Discussion topic: Wi-Fi sporadic drops

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This message was authored by CraigMF This message was authored by: CraigMF

Wi-Fi sporadic drops

Wi-Fi has been unreliable over the last few days. Continuously dropping or not available to most devices.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Wi-Fi sporadic drops

Posted by a Superuser, not a Sky employee. Find out more

@CraigMF you need to check whether the issue is the wifi signal in your home or the connection from the hub to the line. The latter is quite a common problem lately due to the bad weather and can be diagnosed by the internet led on the hub changing to amber when you loose connectivity. If thst applies report the issue to Sky so thry can ask Openreach to check your line.

 

However if the issue is really a Wifi problem then try moving the hub higher in the room as often thecwifi signals get blocked by it being under other kit or behins a radiator. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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