12 Apr 2024 09:05 PM
Wi-Fi has been unreliable over the last few days. Continuously dropping or not available to most devices.
13 Apr 2024 07:43 AM
Posted by a Superuser, not a Sky employee. Find out more@CraigMF you need to check whether the issue is the wifi signal in your home or the connection from the hub to the line. The latter is quite a common problem lately due to the bad weather and can be diagnosed by the internet led on the hub changing to amber when you loose connectivity. If thst applies report the issue to Sky so thry can ask Openreach to check your line.
However if the issue is really a Wifi problem then try moving the hub higher in the room as often thecwifi signals get blocked by it being under other kit or behins a radiator.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion