Wi-Fi problems

[Aaron111174782638]

Keep losing wifi connection. Works for a while then just stops working for about 10/15 minutes at random. Checked on app for any works being done but wasn't any, speed test was all good. Not sure what else I can do. 

[Highlinder]

@Aaron111174782638 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Tom-W19]

Hi Aaron111174782638

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Aaron111174782638]

 

 

[jamesn123]

@Aaron111174782638 

Your router shows a constant connect for 29hrs so wouldnt suggest a drop of the WAN connection or WiFi radios. Is it possible you are falling out of range of the hub and need a WiFi booster?

[Aaron111174782638]

No don't think I need a booster haven't had this problem since recently. Haven't noticed it happen in last day or so but I'll give it a week or so. 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks