Discussion topic: No Internet

This message was authored by: SKeogh85 · ‎21 Feb 2023

Hi guys,

Our internet has been down all day, I've tried two Sky Hubs with no success. I've also tried plugging a phone in to test the line and have no dial tone. Can you advise the best solution for this?

This message was authored by: mae-3 · ‎21 Feb 2023

@SKeogh85

Use the Sky App to run a line test on a smartphone connected to the mobile 4G/5G network whilst logged into your Sky account. This should allow you to book an engineer to fix the fault.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.

This message was authored by: Tom-W19 · ‎22 Feb 2023

Hi SKeogh85

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom

This message was authored by: SKeogh85 · ‎23 Feb 2023

It got resolved, it appears there was works being done in the area which effected the phonelines

Discussion topic: No Internet

No Internet

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