Wi-Fi password doesn’t change ?

[Kimberley.smith]

I've followed the steps and signed into the sky portal. Type new password and click apply. Page goes to unknown and  blank and password remains the same? 

[Highlinder]

@Kimberley.smithWhy type of device are you trying to do this on and which browser are you using?

[Kimberley.smith]

I'm using Apple iPhone 11.

192.168.0.1

wireless connection.
Haven't anywhere to plug the wired connection. Read on previous problem suggestions that normally helps solve the problem. 

[Highlinder]

@Kimberley.smith  Are you using Apple's browser Safari? If so it is better to try this with Chrome if you can.

[Kimberley.smith]

Just tried this. Looked like it had worked, but reverted back to the original password? Thanks for your help. Think I'll give them a call x

[TimmyBGood]

@Kimberley.smith 

Unfortunately wireless Apple devices are known to be problematic for Hub administration tasks, particularly when using the Safari browser.

[Chrisee]

@Kimberley.smith there is a known issue with ios devices not being able to get changes to stick on Sky hubs. The work round is to use a Windows or Android device instead.

Sky have been told about this problem repeatedly but haven't fixed it.

[Kimberley.smith]

Ah, we don't own any android devices. All Apple. Currently on phone. I'm hoping someone can help their end. Thank you x