@Rachel173 if the internet light isoff the hub has no connection to the exchange. Run the Service Checker in the My Sky app over a mobile connection as that will tell you if Sky are aware of a fault affecting your service. If thry aren't call them and report the issue.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
