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Discussion topic: Wi-Fi keeps dropping

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This message was authored by: MrWifi

Wi-Fi keeps dropping

Wi-Fi keeps getting dropped randomly. Doesn't work on any phone home or even on tv. The diagnostic test returns and no issues found. Although an engineer had visited and fixed a part fibre issue in the building and he had marked it as completed and nothing has been fixed. How do I get this fixed. We end up using mobile data. Sky customer support is non existent 

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This message was authored by: Despair_44

Re: Wi-Fi keeps dropping

Same problem. Had my wifi dropping randomly every other day and Sky says it's always an openreach problem. I think this is the 4th incident we faced last 3-4 weeks and now it just happened again. Sky customer service is non existent 

This message was authored by: Chrisee

Re: Wi-Fi keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@Despair_44 & @MrWifi fixing faults is not always that simple unfortunately as many are intermittent and unless they happen while the engineer is testing the lline it can takecseveral visits often trying different things. Go back to Sky say thecfault is still present so they can try again. .

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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