Wi-Fi keeps disconnecting

[Fozzer20]

I need help my iPhone keeps constantly disconnecting from the Wi-Fi but it is only my iPhone that does it I have to go on the Wi-Fi and keep reconnecting it doesn't do it automatically and I have restarted my phone and the Wi-Fi still not helping 

[Tom-W19]

Hi Fozzer20

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15 · Accepted solution]

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Fozzer20]

Hi it's still happening it's happened tonight 9:30pm for 1 minute then 10pm for 1 minute and at 10:30pm for 1 minute then 11pm for 1 minute it's affecting the sky q box and phones when the internet goes off and the light goes orange on the box when it's off for 1 minute

[Highlinder]

@Fozzer20  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.