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Discussion topic: Internet keeps dropping

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This message was authored by CS6 This message was authored by: CS6

Internet keeps dropping

My internet keeps dropping out constantly have to use my data off my mobile .... Sky q freezing and glitching as does the mini boxes due to the internet going off... constantly finding the internet on iPad only myself in during the day so not lots of traffic no gamers no streamers ... have reset router reset devices and sky q etc it's becoming a real issue thanks


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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Internet keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@CS6 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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