Wi-Fi jamming/interference

[robert6789]

Hello, as a Sky customer, what actions can I take against my neighbor behind the wall who is interfering with my wireless connection? The visit of SKY engineers confirmed my suspicions. Occasionally every day, and previously for whole days, the Wi-Fi connection was disconnected even though the router showed all the lights in green. All wireless devices do not work or jam. How can I enforce my rights as I cannot use the services? which pay.

I have screenshots made by SKY engineers on the 2.4 g and 5 g bands, which clearly show interference from the neighbor next door.
I will be grateful for your advice

[Chrisee · Accepted solution]

@robert6789 it appears buying jamming equipment is quite easy as there are legitimate issues. However the regulator is Ofcom but wherher you can get them to take enforcement action is probably unlikely but see   https://www.ofcom.org.uk/complaints/complain-about-wireless-interference/interference-to-wireless-de...

You could take civil legal action but I would seek some advice possibly from Cirizens Advice or a so,licitor before doing do but like all disputes between neighbours taking action can make things worse. Technically you can probably block the jamming signal by using metal foil. Have you tried talking to your neighbour and explaining the problem or at least find out why they are doing it?

[peter-marlow+1966]

Just a suggestion  you could try ringing  sky and speaking  to them about getting the new sky hub, not sure if it will  help but once you have it setup  you go on the my app and it will  tell you what devices  are connected  to  your  hub, and if you  don't  recognise  any of them  you  thought  the app can pause  them and only you can unpause them, you can also remove  them, also what broadband  do you have, if you  can get full fibre  to  the  property  it might  be harder  for them to jam it,  but also so by the sounds  of  things  he is stealing  your  wifi which you are paying  for  and not getting 

[TimmyBGood]

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@peter-marlow+1966 wrote:

it will  tell you what devices  are connected  to  your  hub, and if you  don't  recognise  any of them  you  thought  the app can pause  them and only you can unpause them, you can also remove  them,

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That's only the case where devices have sucessfuly linked to the WiFi coming from the Hub: if the neighbours have a way to do that (particularly over WPA3) then there's something much more suspicious going on.

[TimmyBGood]

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@peter-marlow+1966 wrote:

 but also so by the sounds  of  things  he is stealing  your  wifi which you are paying  for  and not getting 

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Again, only if they have WiFi credentials (or, conceivably, there's unencrypted Powerline networking in use)

Simple inadvertent wireless interference or possibly malicious disruption is rather more likely.

[TimmyBGood]

@robert6789 

The URL which @Chrisee posted has a stray dot at the end: try this one

https://www.ofcom.org.uk/complaints/complain-about-wireless-interference/interference-to-wireless-de... 

However, it would be extremely unusual for Ofcom to get involved.

[TimmyBGood]

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@robert6789 wrote:

I have screenshots made by SKY engineers on the 2.4 g and 5 g bands, which clearly show interference from the neighbor next door.

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Note that 'interference' is not 'jamming' unless it's intentional and therefore (presumably) malicious.  Inadvertent disruption of neighboring WiFi is pretty much a fact of life these days.

[peter-marlow+1966]

If you  get the sky wifi  max hub, which  I have you can do what I have  said, you can pause  devices  from the my sky app so if you  have children  you can pause  the wifi connection  to the device  so the can to not connect  to it until  you unpause it so the go to sleep  say  it show what is connected  and what has been  connection  to your hub, but ethernet cable  or wifi 

[TimmyBGood]

@peter-marlow+1966 

Certainly, but those are by definition 'authorised' devices (as in the user knows the credentials for the WiFi)

If unauthorised devices are attached to the Hub, there's a deeper problem.

[peter-marlow+1966]

I didn't  know  that but I was just trying  to  help  out

[jamesn123]

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@peter-marlow+1966 wrote:

 if you  can get full fibre  to  the  property  it might  be harder  for them to jam it

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No, whether or not you have full fibre makes no difference to the ability of someone being able to jam your WiFi signal.