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Discussion topic: Internet issues

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Lynda29
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This message was authored by Lynda29 This message was authored by: Lynda29

Internet issues

‎19 Feb 2024 09:49 AM

For 2 weeks I don't have Internet access in the hub, the wireless is white solid but the Internet is off, I have connected the grey cables properly still no access.

 

What should I do?

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet issues

‎19 Feb 2024 10:06 AM

Posted by a Superuser, not a Sky employee. Find out more

@Lynda29 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

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