Wi-Fi connection is slow and cutting out

[PhilipPatt]

Since the new year started, the connection to the wifi has been getting gradually slower, we've been getting around 1mbps when we're paying for around 30mbps. I've unplugged the router for a while and plugged it back in, moved it, reset it and yet nothing has worked. I've tried to diagnose it on the sky website and the website recognises an issue and prompts me to fix it, and when I press fix, it says it's fixed when it hasn't.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147