Wi-Fi connection from laptop won’t work on Sky Hub

[STC14]

Wi-Fi connects but some websites just will not work. Message appears saying site is 'unreachable' and even happens when try Sky.com to the extent that I'm having to do this message on my phone. 
Phones connected to same WiFi seem to work and Stream Tv works although this can drop out when the laptop is on and we're trying to connect to internet.

Seen other messages online suggesting it's related to Sky shield but not entirely sure how to sort this and is very difficult as we cannot login to the account via the laptop. 

[Tom-W19]

Hi @STC14 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.