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Discussion topic: Wi-Fi calling stopped working

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This message was authored by: THF213

Wi-Fi calling stopped working

My WiFi calling has stopped working all of a sudden. I've toggled on and off but no joy. I've two sims in my phone and the WiFi calling on the other network still works fine so nothing wrong with the phone itself 

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This message was authored by: Chrisee

Re: Wi-Fi calling stopped working

Posted by a Superuser, not a Sky employee. Find out more

@THF213 the fact WiFi calling works with one sim shows that there is not an issue with your Broadband either. The availability of WiFi calling is controlled by you mobile carrier and can be flaky especially with virtual carriers.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Me134

Re: Wi-Fi calling stopped working

Posted by a Superuser, not a Sky employee. Find out more

@THF213 wrote:

My WiFi calling has stopped working all of a sudden. I've toggled on and off but no joy. I've two sims in my phone and the WiFi calling on the other network still works fine so nothing wrong with the phone itself 


I've just checked mine and although I'm fairly certain I had it turned on, it was actually off. Mine has a 2 sim option but wifi calling is independent of each sim, so make sure that both are set to wifi calling.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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This message was authored by: THF213

Re: Wi-Fi calling stopped working

I checked and it was definitely on. I've seen a few threads for this issue now so must be a common enough issue 

This message was authored by: Me134

Re: Wi-Fi calling stopped working

Posted by a Superuser, not a Sky employee. Find out more

@THF213 wrote:

I checked and it was definitely on. I've seen a few threads for this issue now so must be a common enough issue 


As it happens I turned mine off the first time I got a call through wifi, it was terrible and instantly cleared when I turned off wifi 😞

 

Technology eh...

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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