Internet are not working from past 13 days

[Naresh3]

Is there any outage going on. My Internet is not working from past 13 days. I am not getting any proper answers . Can someone please help

[Naresh3]

We have an on going issue with our broadband service. our services have been disconnected from Monday from 28th October due to open reach issues that’s what sky have informed us and now till to date nearly 14 days we had no internet connection and we were calling every single day numerous times but not a single person from customer was able to help us out and whomever we spoke to they are very unprofessional and arrogant and useless . we are working from home by using our mobile data it is so stressful horrible and so so inconvenient for us . Being a loyal customer from 9 years with sky this what we are getting and facing no one had a curtesy to give us any proper reason or any update.This is absolutely rubbish and horrible ridiculous customer service never expected this kind of service .. This is unacceptable very disappointing and very rude staff . Never again with sky # failed customer service # Rude staff 😡

[caesarome]

Does anything appear here for you:

https://www.sky.com/servicechecker

If not have Sky told you that they have found a fault outside of your property that Openreach have been tasked to fix ?

[Naresh3]

Thanks for your reply ..

Unfortunately it’s very sad and disappointing for us till to date nothing has been resolved . Every single person we have contacted they all giving us false hope and wrong information . We have spoke to cancellation department they have advised us to wait till Monday the 11th if still not resolved the issue we gave right to cancellation of service without any further chances which we are happy to do . So if you kindly check the option for cancellation and the compensation for whatever we have paid for this month we are ok with it .. so please do this favour to us as we don’t any hopes from sky and we are not at all interested to be part of sky in future..

Thanks