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Discussion topic: Why is the range on the Sky Fibre broadband I've just had installed worse than the old copper wire v

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This message was authored by If+iyf This message was authored by: If+iyf

Why is the range on the Sky Fibre broadband I've just had installed worse than the old copper wire v

My Sky broadband was switched from copper wire to fibre this morning, but the range of the fibre set up is poorer than the old system which means I now cannot get broadband in some rooms of my house, but could before! How can this be fixed? 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Why is the range on the Sky Fibre broadband I've just had installed worse than the old copper wi

Posted by a Superuser, not a Sky employee. Find out more

@If+iyf  Which package did you take for your fibre broadband?



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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Why is the range on the Sky Fibre broadband I've just had installed worse than the old copper wi

Posted by a Superuser, not a Sky employee. Find out more

@If+iyf 

 

The broadband technology makes no difference to WiFi range: it's the Hub model which is the biggest factor.

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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