19 Jun 2024 02:05 PM
My Sky broadband was switched from copper wire to fibre this morning, but the range of the fibre set up is poorer than the old system which means I now cannot get broadband in some rooms of my house, but could before! How can this be fixed?
19 Jun 2024 08:44 PM
Posted by a Superuser, not a Sky employee. Find out more@If+iyf Which package did you take for your fibre broadband?
19 Jun 2024 08:47 PM
Posted by a Superuser, not a Sky employee. Find out more
The broadband technology makes no difference to WiFi range: it's the Hub model which is the biggest factor.
Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.
Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.
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