Why do I have to connect every day?

[iml008]

I shouldn't have to reconnect to my router every day and it's becoming a joke. Every time I play online with PS4 during the first game it will freeze and as soon as I go to my sky Q box it has lost its connection. Daily task if I want to play online! Even when connected, emails don't load. I have to turn my mobile network on to get them or load websites! Regretting changing from Virgin now!

[Tom-W19]

Hi iml008

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147