How do I send my Sky Hub Back?

[Pedders145]

I've recently ended my broadband contract with Sky and I have been asked to send the Sky Hub back. I haven't received a pre-paid or pre-addressed box/packaging, and we move today (so if one is sent to us I won't receive it).

How can I get the Sky Hub back to Sky? 

[Daniel0210]

@Pedders145 
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for TV and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.