Why I'm on mobile network despite being at home?

[Vincenz]

Hello sky community why I'm on mobile network despite being at home. I'm about 2 metres away from the hub! I've reset my network connection. Maybe you advise something else.

[TimmyBGood]

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@Vincenz wrote:
why I'm on mobile network despite being at home. 

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If the external broadband circuit to your address has failed then that's inevitable.  The first thing to try is the service checker in the My Sky app.

[MarcD2]

Any chance you have an iPhone? 

seems to be some issues with iPhones and sky wifi.