Which Cable do I need please?

[Elliejoy1]

Hi, I have recently moved home and taken my sky router with me.  Today my telephone line has been activiated by BT Openreach.

I have tested the phone line by plugging my phone directly into the socket and it works.  When I try to plug the router in, it is not working.  I have a Sky broadband hub 4.2 black with a black label on the back.  The cable I used in my previous property was grey with a purple connector for the hub and a white connector into the bt socket.  My new property has a BT open reach 5C with 2 sockets.  Do I need a different cable?

Thanks in advance for any advice.

[TimmyBGood]

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@Elliejoy1 wrote:

 My new property has a BT open reach 5C with 2 sockets.  Do I need a different cable?

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Typically you'd use an RJ11 to RJ11 cable between the data socket on a filtered faceplate and the rear of a Sky Hub.