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Discussion topic: When will my package upgrade?

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Message posted on ‎25 Sep 2024 11:34 AM

When will my package upgrade?

I updated my broadband to Full Fibre 300 and on the MySky app it says it's active but my speed is still 100 and I can't find an explanation or info about when will it switch to the new package. Can someone help please?

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎25 Sep 2024 11:50 AM

Re: When will my package upgrade?

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@Eliska1 

 

When did you upgrade?

Are you in the uk and do you already have an openreach ont installed?

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This message was authored by: Eliska1

Message posted on ‎25 Sep 2024 11:56 AM

Re: When will my package upgrade?

I upgraded it yesterday. I am in the UK and everything should be installed I believe. I've had Full Fibre 100 for a couple of months now but it was too slow so I upgraded yesterday for full fibre 300, in the app it says active but new price doesn't show on my future bill and speed it still the same. 

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This message was authored by: cookiemonsteruk

Message posted on ‎25 Sep 2024 12:44 PM

Re: When will my package upgrade?

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@Eliska1 

 

Normally it would update the same day but if the speed hasn't updated by this evening drop us a wee message here

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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Message posted on ‎25 Sep 2024 01:54 PM

Re: When will my package upgrade?

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@Eliska1 

How are you testing the speed?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎25 Sep 2024 01:58 PM

Re: When will my package upgrade?

It got finally upgraded! I guess there was a delay. My bills didn't update yet but I guess they will in time. Internet is now running good. I tested it through the app where it was showing 100 mb/s, but now it's 300 as it's supposed to be. Online meetings are running great now 🙂

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