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This message was authored by: Shayholland

Message posted on ‎10 Jun 2025 07:15 PM

When will my internet be here

Hi, I just ordered internet, I'm wondering when it will be here? It said up to 3 days with Royal Mail? 

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Message posted on ‎10 Jun 2025 07:26 PM

Re: When will my internet be here

Posted by a Superuser, not a Sky employee. Find out more

@Shayholland  Broadband takes a minimum of 10 working days from the date of the order to be installed/switched, it's the hub that is delivered by Royal mail and that is normally a few days before the go live date.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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Superuser
This message was authored by: GD1 Answer

Message posted on ‎10 Jun 2025 07:26 PM

Re: When will my internet be here

Posted by a Superuser, not a Sky employee. Find out more

@Shayholland  Broadband takes a minimum of 10 working days from the date of the order to be installed/switched, it's the hub that is delivered by Royal mail and that is normally a few days before the go live date.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: daveNOS

Message posted on ‎10 Jun 2025 07:26 PM

Re: When will my internet be here

Posted by a Superuser, not a Sky employee. Find out more

@Shayholland Royal mail will deliver the router and that's all(usually arrives a few days before service activation).

If you have only just ordered broadband then it will be at least 2 weeks before that is activated, you should have been give a date when you placed the order. 

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