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Discussion topic: Wfi/broadband drop out

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This message was authored by dalewood This message was authored by: dalewood

Wfi/broadband drop out

For a while now I have had problems with WiFi and broadband connections dropping out this affects my sky Q and cameras it happens mainly at night but sometimes during the day is there a problem with my equipment as when I do service check it says everything good obviously not is anyone else having these problems
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wfi/broadband drop out

Posted by a Superuser, not a Sky employee. Find out more

@dalewood Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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This message was authored by Paulg47 This message was authored by: Paulg47

Re: Wfi/broadband drop out

We have the same issue we run the test as said in here and all comes back OK we have a firestick and do a speed test on there and it comes back at 2.54 mbps it is also the same on a external speed test app . Restarting the hub doesn't work as well as my sky box's loose connection as well 

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