0

Discussion topic: I can't use my sky setvices

Reply
This message was authored by Kym3 This message was authored by: Kym3

I can't use my sky setvices

Hi As I have an issue on my line and my broadband keeps dropping making it practically impossible to watch anything or do anything using my WiFi. I have an engineer booked but is there any way I can get some compensation for not having services I've paid for?
Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I can't use my sky setvices

Posted by a Superuser, not a Sky employee. Find out more

@Kym3 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion