I can't use my sky setvices

[Kym3]

Hi As I have an issue on my line and my broadband keeps dropping making it practically impossible to watch anything or do anything using my WiFi. I have an engineer booked but is there any way I can get some compensation for not having services I've paid for?

[Daniel0210]

@Kym3 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).