I'm seeing a lot of people reporting the same issues as myself on the west lynn facebook groups. All afternoon my internet is dropping out completely and not coming back on unless i physically unplugg the router. It appears lots of other people in the area are experiancing the same issue. Yet when logged with Sky or checking the service no faults found.
I managed to get something logged they said they have escalated the issue and someone will be looking into it in the next 72 hours. Hopefully don't have to wait the full length of time.
It's been the same here in Hunstanton. I noticed it first late last night/early morning. It has been particularly bad over the past couple of hours but like you, the Service Checker suggests everything is perfect, it's not.
Same issue here in Snettisham! Been going on since 2pm today. Spoke to Sky they have claimed to reset the router and fix the issue but its gone down twice since!
If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~ https://www.sky.com/servicechecker
NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Bad weather?; Adverse weather can also impact your broadband.
Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
I managed to get something logged they said they have escalated the issue and someone will be looking into it in the next 72 hours. Hopefully don't have to wait the full length of time.
