Webpages don’t load when using broadband

[mia6]

When I try to load webpages on my mobile I have to switch over to data 90% of the time as the page either only loads half way, or just doesn't load at all. Similar thing happens with email, but I notice it happening on webpages a lot more often. Tried to turn the broadband off and on, checked area connection etc but this has been happening for 2 years now and nothing has seemed to work

[jamesn123]

Hi @mia6 

Please post your router stats 

[mia6]

System Details

ManufacturerSky

ModelSR203

Firmware Version7.03.0400.R

DSL Firmware VersionA2pvfbH043p1.d26u

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Modem

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):20000

Line Rate - Downstream (Kbps):79999

IPv6 Loopback Address2a02:c7c:2c1f:200::1/128

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Broadband Port

MAC Address80:75:1f:78:3e:ba

IPv4 Address2.223.165.183

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address2.223.164.1

IPv4 Domain Name Server90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server 

IPv6 Global Address2a02:c7c:2c1f:200::1/64

IPv6 Link Local Addressfe80::8275:1fff:fe78:3eba

IPv6 Delegated Prefix2a02:c7c:2c1f:200::/56

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LAN Port

MAC Address80:75:1f:78:3e:b9

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULAfd87:f1ff:9f84:0:8275:1fff:fe78:3eb8/64

IPv6 Global Address2a02:c7c:2c1f:200::1

IPv6 Link Local Addressfe80::8275:1fff:fe78:3eb9

DHCPv6On

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WiFi Port

Name (SSID) SKY4HGJF

Region Europe

Current Channel (2.4 GHz) Ch 1 @20MHz (5 GHz) Ch 36 @80MHz

WiFi AP Enabled

Broadcast Name Yes

[jamesn123]

Hi @mia6 

That isnt quite what we are looking for, please follow the instructions till the end (Its the show statistics button at the bottom of that page)

[mia6]

Ah sorry - I didn't even see the statistics bit at the bottom hopefully this is right?

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 9343671 24018050 0 0 0 35:12:38 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 47113274 2408426 0 0 0 2646:39:45 WLAN (5 GHz) Up 1185154203 480555733 0 2 2 2646:39:39

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Broadband Link Downstream Upstream Connection Speed 79999 kbps 20000 kbps Line Attenuation D1(6.2 dB) , D2(15.1 dB) , D3(23.9 dB) U0(3.6 dB) , U1(12.7 dB) , U2(19.4 dB) Noise Margin 11.4 dB 12.9 dB

[jamesn123]

@mia6 

For starters your hub has been up for 2000+ hours so i would give it a reboot so it can reconnect to the best wireless channel

[mia6]

okay thanks, just rebooting now. 

I've previously rebooted and it hasn't changed anything - if this doesn't work do you know what my next step could be ?

[jamesn123]

@mia6 

It can often be down to a number of things such as 

- Using wireless boosters/extenders, especially 3rd party ones

- Interference from neighbouring WiFi

- Too many devices using WiFi rather than ethernet

- Interference from an appliance within your home

[mia6]

Thanks for your help!