Fibre installed yesterday, now red light on ONT

[Kai3]

Had fibre installed yesterday, was working well for about 20 hours and then noticed the internet went down. Checked the ONT and PON light is Red. 

I have been over the service checker (did a test which acknowledges problem, then became unavailable), looked at other discussions here, tried the fix it yourself guides. Nothing has helped. 

Can see it's an issue with fibre not connecting. Not sure what to do now, can't even figure out how to contact anyone properly about this

[Highlinder]

@Kai3  Do you have any other means of contacting Sky to reoprt this fault? Are you in the UK or Ireland?

[Addie15]

Hi there, @Kai3. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Update:

Spoke with @Kai3 and booked Openreach.

Thanks again for the escalation have a great day 🙂