Weak internet through house

[IanHighfield]

I've recently upgraded my router to the sky max and since doing this the internet is worse! I constantly have to reconnect my tv to the internet and it's doesn't always work. I can't get internet on the upstairs tv's at all.

I was told I my need a sky dot(?) but even the tv in the same room as the router had issues staying connected. Can I please request a sky dot but also an engineer to come out and check the internet connection in the all the house.

Ive been paying extra per month for the sky max and half the time it won't work!

Im really disappointed with the whole thing and regret staying with sky now.

[TimmyBGood]

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@IanHighfield wrote:

I was told I my need a sky dot(?) .

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'pod', probably.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[TimmyBGood]

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@IanHighfield wrote:

 Can I please request a sky dot but also an engineer to come out and check the internet connection in the all the house.

.

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The first Max Booster Pod can be despatched after the service has been live for a couple of weeks: a 'wireless engineer' visit may be offered if the pod doesn't improve the situation.