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Discussion topic: Weak Wi-Fi signal in part of our house

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This message was authored by StuWat This message was authored by: StuWat

Weak Wi-Fi signal in part of our house

We have a poor Wi-Fi signal in part of our house which is the furthest away from the router.  We pay for Sky Boost.  I've spoken to sky twice about this as I was under the impression that Sky would send out a booster, but all sky have told me is that we have sky boost and there's nothing else we can do,  Am I missing something?  Do Sky supply boosters?

 

thanks!

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Weak Wi-Fi signal in part of our house

Posted by a Superuser, not a Sky employee. Find out more

@StuWat 

If you have Sky boost & either dont get any coverage or less than 3mbps over WiFi then you are entitled to a free booster from Sky. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Weak Wi-Fi signal in part of our house

Posted by a Superuser, not a Sky employee. Find out more

@StuWat 

 

https://www.sky.com/help/articles/wifi-guarantee 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Weak Wi-Fi signal in part of our house

Posted by a Superuser, not a Sky employee. Find out more

@jamesn123 wrote:

@StuWat 

If you have Sky boost & either dont get any coverage or less than 3mbps over WiFi then you are entitled to a free booster from Sky. 


Although interestingly the Broadband Boost and WiFi Guarantee pages no longer mention hardware boosters, presumably in anticipation of transition to the Max product.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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